In this course, students will learn how to develop effective communications skills including negotiation that build positive interactions with others

Who Should Attend?
This course is designed to help individuals with Qatar Petroleum and our subsidiaries who need to gain an understanding of advanced interpersonal communication including negotiation skills.

Course Outcomes
At the end of the training, participants will be able to:

Interact with individuals who display a specific communication style and communicate using various verbal and nonverbal modes of communication
Identify the elements that influence first impressions, build rapport and establish credibility with others, and build positive relationships. - Use paraphrasing effectively and provide positive and constructive feedback in a business setting
Identify the types of ineffective supervisors and use different techniques to deal with them, and identify the steps necessary to prepare for negotiating a raise and to resign a job.Respond to customers’ complaints and identify a proper way to reject a vendor’s contract without rejecting the vendor
Determine the nature of an organisation’s culture, use the cultural network to your advantage and identify the characteristics of the roles exhibited in a cultural network, select the elements of physical culture that affect interpersonal communication, and identify the ways in which managers can build a positive culture
Provide structure to increase confidence
Provide strategies to create win/win outcomes for resentment avoidance in ongoing relationships
Increase participants’ people skills to help deal with difficult negotiation situations

Program Focus
Interpersonal Communication Skills
Identify communication styles

•     Communicating to build rapport
•     Handling ineffective supervisors

Negotiation Skills

•     Understanding negotiation objectives &Identifying objectives
•     Determining variables
•     Understanding your requirements
•     Establishing requirements
•     Formulating a plan
•     The negotiation environment
•     Choosing a location
•     Negotiation ethics
•     Understanding legal considerations
•     Handling unethical tactics
•     Responding to an unethical act

Duration: 3 days
Time: 07.00 to 14.00