Introduction to Total Quality Management
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The responsibility for achieving Quality rests with everyone in the business no matter what their function. It recognizes the necessity to develop processes across the business, that together lead to the reliable delivery of exact, agreed customer requirements. This will achieve the most competitive cost position and a higher return on investment.
Who Should Attend?
Personnel who are participating in implementing Quality improvement
Course Outcomes
At the end of the training, delegates should be able to:
Lead the drive to achieve quality for customers, by communicating the business vision and values to all employees
Ensure the right business processes are in place
Introduce and maintain a continuous improvement culture.
Program Focus
What is Quality?
Quality Pioneers
Total Quality Management
A typical Total Quality Management TQM model
Establishing a Total Quality Management TQM model
Duration: 1 day
Time: 7.30 – 14.30
Go to Course Outlines main page or the Quality course sub-group.
To contact the Professional Training Division at QP, please go to our Contacts page.
For upcoming courses please see our Schedule.
Go to Professional Training page.
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